Simple, Fair & Straightforward
We aim to make everything as clear and hassle-free as possible.
- ✔ 30-day returns period on most items
- ✔ 14-day cancellation rights on online orders
- ✔ Fast, straightforward refunds
- ✔ Friendly, personal support if something isn’t right
Cancelling an Online Order
Under the Consumer Contracts Regulations 2013, you can cancel most online orders within 14 days of receiving your item.
- You then have 14 days to return it
- Items should be unused and in original condition
- Proof of purchase is required
To cancel, simply email:
📧 info@magnumarms.co.uk
We offer a 30-day returns window from delivery.
To qualify:
- Items must be in the same condition you received them
- Include all original packaging and contents
We may make a small deduction if:
- The item has been used more than necessary to inspect it
- Items are returned damaged or incomplete (unless our error)
👉 Please contact us before returning anything so we can help you quickly.
Refunds
Once your return is received and checked:
- We’ll confirm by email
- Refunds are issued to your original payment method
Most refunds are processed within a few working days (depending on your bank).
What’s refunded?
✖ Return postage — unless the item is faulty or incorrect
✔ Product cost — always
✔ Standard delivery — where required by law
If Your Refund Hasn’t Arrived
Before contacting us, please:
- Check your bank account
- Contact your card provider
- Check with your bank
Still not resolved?
📧 info@magnumarms.co.uk
Firearms & Licensable Items
Because of UK law, firearms purchases work slightly differently — but we keep it simple and transparent.
- Firearms, shotguns, and licensable components are reserved online, not fully purchased
- A deposit (typically 50%) secures the item for you
✔ What happens next?
Before completion:
- We verify your Firearms or Shotgun Certificate
- Complete the required certificate entries
- Arrange collection or transfer to your chosen RFD
✔ Deposits (Clear & Fair)
We keep this straightforward and fair:
- Deposits are normally non-refundable, as items may be specially ordered or allocated
However:
- Deposits can be refundable in certain situations (for example, if a certificate variation is not granted)
- This applies only where agreed with us in advance
👉 If you’re unsure, just ask before ordering:
📧 colin@magnumarms.co.uk
We’d much rather clarify things upfront than have any issues later.
✔ Cancellation & Legal Position
Due to the regulated nature of firearms:
- Standard online cancellation rights do not apply in the usual way once compliance checks or sourcing has begun
That said – we always aim to be reasonable and helpful. If something changes, talk to us.
Accessories & Non-Licensable Items
- We aim to dispatch within 24 hours (working days)
- Paid in full at checkout via secure payment (Worldpay)
Warranty
Pre-Owned Firearms
- 3-month warranty included
- If something isn’t right, we’ll work with you to resolve it
New Firearms
- Covered by the manufacturer’s warranty
- We’ll help you through the process just get in touch
Exchanges
We’ll replace items if they are faulty or damaged.
Just email us:
📧 info@magnumarms.co.uk
Returning Items
Before sending anything back: Please contact us first — we’ll guide you through it
Returns:
- We recommend tracked delivery, especially for valuable items
- You cover return postage (unless faulty)
Need help?
We’re a small specialist business — not a faceless warehouse.
If you have any questions at all: